Singapore – Customers of the Chocolate Finance Financial Financial Service Platform began to receive their funds, four days after the waiting for instant withdrawals due to high demand.
Payments come while the company increased the expenditure ceiling on its chocolate visa debit card at $ 1,000, after having imposed a limit of $ 250 on March 11 to manage its “liquidity program”.
He also told Times Straits on March 14 that he hoped to increase the spending ceiling again soon, but did not provide a calendar for the time the ceiling is completely deleted.
The resumption of withdrawals is the last stage of Chocolate Finance to bring the company back to a uniform keel.
He made this announcement on March 14: “Customers who asked to withdraw their money earlier this week also started to receive their melting and their customers continue to receive their withdrawals in accordance with the standard buy -back process.”
Mr. LIM, a 28-year-old banking executive who only wanted to be known under his last name, said he had asked to withdraw $ 5,000 on March 10 and received funds around 6 p.m. on March 13, after a notification on the mobile application of Chocolate Finance that day.
“I only deposited $ 5,000 just to diversify my wallet, so it’s not much, but I’m just happy to have recovered my money,” he added.
A 28 -year -old communications director who refused to be appointed said that he had asked to withdraw $ 22,000 on March 10, but has not yet obtained the funds.
“I only received emails indicating that my funds are sure and that I will receive it in three to six working days,” he added.
“As a communications professional, I think they were terrible enough to communicate with their customers. I do not exclude again to use the finance of chocolate, but if I do, it will be on a much smaller capacity because of the way the situation is managed. »»
Chocolate finance suspended instant withdrawals on March 10 due to high demand, adding that the break was “not a liquidity problem, but a question of managing our increased transaction volume”.
He announced on March 12 that customers who had submitted withdrawal requests could expect to receive their funds within three to six working days from the time of the request, in accordance with the buy -back cycles normal investment funds.
The company refused to comment on the amount of withdrawals that it has dealt with since March 10.
Mr. Junxu Lye, founder and chief executive officer of the Fintech start-up, ACME Technology, said that he expects the financing of chocolate to emerge stronger.
“During the times of crisis, the action speaks stronger than the words, although the two count.
“The Chocolate Finance demonstrates that they are able to act quickly to appease customer concerns not to be able to recover their melting, as well as customer comments on expenditure limits.”
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